About us

Suggestions, compliments and complaints regarding our services

The quality of our services is of the utmost importance to us. Whether you want to encourage our dedicated teams or tell us about your experience, your feedback helps us to continually improve our services and meet your needs.

Please note that we cannot comment on:

  • decisions rendered by the Tribunal;
  • the conduct of hearings; or
  • management of hearings by administrative judges and special clerks.

If you are dissatisfied with a decision of the Tribunal and wish to contest it, visit the Contesting a decision section on our website.

Similarly, if your complaint concerns a breach of ethics by an administrative judge or a special clerk, you must file your complaint with the Conseil de la justice administrative. This organization is independent from the Tribunal administratif du logement and its specific mandate is to deal with ethics complaints concerning members of administrative tribunals, including the Tribunal.

To express your satisfaction, make a complaint or send us your comments, you can complete our online form, or you can mail your complaint or fax it to:

Tribunal administratif du logement
Bureau des plaintes
5199, rue Sherbrooke Est, bureau 2360
Montréal (Québec) H1T 3X1
Fax: 514 873-6805

You can also obtain a complaint form at one of our offices.

If, despite our best efforts to serve you well, you are dissatisfied with our services, we undertake to respond to your complaint within 30 days of receipt. If you are not satisfied with our handling of your complaint, you may also contact the Protecteur du citoyen.

Please note that all messages containing abusive or offensive language will remain unanswered. We reserve the right to forward any threatening messages to the appropriate authorities.

For further information: Directive sur le traitement des plaintes